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Free delivery to Finland - outside of Finland for orders over 250€

Terms and conditions

Registration

Registration is free and only you will have access to your account. If you have registered before, simply sign in with your e-mail address and the password you have created. Creating an account at our webshop is optional. Kindly note that some of our services may not be available to unregistered customers.

Ordering process

All items displayed are intended for personal use only, not for commercial use. All items may not be available in stock at the time of your order. In the case of incorrect stock balance, we will contact you promptly by phone or e-mail.

How to order

You can purchase Lille products with the shopping basket feature online. You will receive an order confirmation by e-mail within 1-2 days after placing your order, excluding holidays and weekends. In case you do not receive an order confirmation, please contact us by e-mail shop@lilleclothing.com.

Privacy Policy

When you purchase items on Lille webshop you will be asked to register and give your personal information for ordering and billing purposes only. You will also be asked for phone number and e-mail address in order to receive order confirmation and in order for us to contact you in the case of delivery notifications or problem-solving purposes. It is important that you give us accurate information so that we can serve you fluently and promptly. Your information will be dealt confidentially and will not be provided to any third party other than for billing and delivery purposes.

Terms and conditions

When you register on our webshop or place an order you agree to these terms. Lille Clothing Oy reserves the right to make changes to the prices, terms, services and policies of these terms anytime. You need to be 18 years old for registering and ordering online. Copyright in the documents (including the trade marks of Lille Clothing Oy, logos, graphics, texts, photos, designs, images, data and software) provided in this website are owned by Lille Clothing Oy. You are authorized to use this material for personal use only, non-commercial purposes. In case you want to download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies.

Payments & Prices

We reserve the right to change the prices. All prices are in Euros and inclusive of the Finnish VAT 24%.

Payment terms

We accept the following credit cards: Visa, Visa Electron, Master Card. The credit card payments are operated by Klarna Checkout or Checkout Suomen Ostolaskut Oy and Luottokunta.

Shipping & Delivery

We use Finnish Post for shipping purposes. Shipping time depends on availability, shipping destination and order time, but we aim to dispatch all orders within 2-5 working days, (excluding holidays and weekends) with receipt and credit card authorization. Delivery to   Finland is free of charge. For deliveries outside of Finland delivery charges are additional to product prices, except on orders over 250€ when delivery is free. Lille web shop is not responsible for any loss or damage of the product during delivery. Lille web shop or Lille Clothing Oy is not responsible for any fees charged by customs or other taxes or duties. When ordering outside Finland, please allow up to 14 days for delivery. SmartPost is only available for shipping in Finland.

Delivery costs:
Finland: Free of charge
EU shipping: 20,00 eur
Outside of EU: 25,00 eur

Returns & Exchanges

In case you wish to return or exchange your order, you will be able to do so within 14 days of receipt of the product by contacting our customer service at shop@lilleclothing.com. The returned or exchanged products must be unused, unharmed and with the original package, accompanied with the return form indicating the returned items and the reason for the return. Lille Clothing Oy is not responsible for any damage or loss of product during return delivery. When we have received the return and ensured the condition of the product we will refund the amount of the payment. Returns and exchanges are at customer's own expense.

Disputes

Any disputes will be negotiated according to the Finnish Law.